Introduction Of JCB Global Digital Monitoring Center

JCB Group is vigorously developing digital technology to better support the business operations of global customers, including the following system to predict and reduce downtime, the JCB Global Digital Monitoring Center.           

 With the help of JCB Livelink remote monitoring system, JCB Uptime Center can track equipment equipped with the system. JCB is building more branches around the world to provide more sophisticated services to global customers, such as Rocester Headquarters Center in the UK, Pune Center in India, Santa Monica and Savannah Center in the USA, Singapore Branch recently launched to support customers in Southeast Asia, and 10 other agency centers.            

The headquarters of JCB Uptime Digital Monitoring Center was established in 2010, bringing together JCB's best spare parts and technical experts to help users'equipment work in the best state, reduce the downtime of users, and maximize the available time of equipment operation. Experts collect and collate real-time data through LiveLink, track the status of global devices, identify potential problems, and deal with potential problems with the support of the agent service network.            

"Since the establishment of JCB Uptime Digital Monitoring Center in 2010, the processing time of technical failures has been greatly shortened. It enables us to proactively predict the occurrence of potential equipment problems and take preventive maintenance measures to reduce unplanned downtime. JCB's certification support and investment in monitoring centers and global agent monitoring centers is JCB's commitment to providing the best customer support in the industry. The continuous innovation of JCB makes JCB equipment the most intimate and hardworking worker in the construction site.            

Mr. Ian Sayers, Director General of JCB Global Accessories Services            

JCB's latest innovations are JCB's new equipment monitoring system, which uses prediction algorithms and equipment data collected by LiveLink to identify potential downtime risks. Experts then propose preventive maintenance recommendations to reduce unknown downtime for customers.            

With the support of JCB technology, JCB-certified agent monitoring centers around the world can provide better service support for customers.